My hair stylist just up and moved to Joplin, MO. No call. No goodbye. Just left.

I was devastated. And I can’t even begin to TELL you how distraught my hair is over the situation. It’s like losing a best friend … a best friend with magical clippers.

I’m losing hair where I need it … and I’m gaining hair where I don’t want it.

So I’ve started the long, laborious and painful process of shopping for a new hair guru. My hair takes a village … and so does finding the right person with the right touch.

The same thing has happened from time to time around here at PlattForm. No — I’m not talking about an exodus of hairstylists … I’m talking about clients who have up and left. No reason. No justification. Just buh-bye. And it smarts. You start beating yourself up wondering what you did wrong or could have done differently. And then you hear the words that cut deep: “We’re going in a different direction.”

And then one by one … they start coming back. (Not in droves or anything … but slowly but surely we win them back.)

Why?

Because we provide exemplary, awe-inspiring customer service! (It’s engrained in our essence … not to mention the word “S-E-R-V-I-C-E” is printed in big block letters methodically around the building.) It’s the foundation of who we are. And it usually doesn’t go unnoticed when clients occasionally switch to (GASP!) another agency. Trust me, if my hairdresser came back … first, I’d smack him for leaving. But I’d go back in a heartbeat because he was phenomenal at what he did.

So as we head in to 2008, I’m sure there will be the occasional hiccup as one client or another heads in another direction. But just know this … we will do whatever it takes to win you back. We’ve got smiles on our faces and we’ve got good heads on our shoulders.

Unfortunately, I can’t promise what the hair will look like on my head … but whatever.